Return Policy
All merchandise returns must first be approved by a sales representative. All approved returns will be issued an RMA# (Return Merchandise Authorization Number). Please place your RMA# prominently on the outside of the box to be shipped back to the SolarX/PolarX warehouse at:
14210 Foltz Industrial Parkway
Strongsville, Ohio 44149
Any boxes sent to our warehouse without an RMA # will be refused and returned to shipper.
All merchandise returns must include a packing slip indicating the customer’s account name and a list of merchandise being returned. All claims must be made within 7 days of receipt of merchandise. Customers are responsible to go through all received product within the given (7 day) time frame. Customers are responsible for all return merchandise shipping charges. We will order a UPS call tag to pick up the merchandise if requested by the customer and at the customer’s expense. Call tag fees are $12.50 in addition to the cost of shipping the merchandise. All returns are subject to a 20% restocking fee.
Our products are wholesale items that ship in bulk at wholesale pricing, minor defects may not be credited when returned. Any damages that happen upon the products return to the warehouse, will be the customer’s responsibility and will not be credited. There will be no shipping credits applied to the customer’s account as an available credit.
Credits will appear on the customer’s account within 2 to 3 weeks after the product is received into the facility. A credit memo will be sent out to the customer’s email address to notify them that the product has been received and credited. Only merchandise credit will be given on returns.
Payment Policy
Accepted Methods of Payment
- Credit Card (Visa, Master Card, American Express, Discover)
- Check/Money Order
- Cash On Delivery
- Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order:
SolarX Eyewear
Attn: Accounts Payable14210 Foltz Industrial Parkway
Strongsville, Ohio 44149
Shipping Policy
Turnaround
All orders received before 3 pm Monday – Friday are shipped the same day. Orders received after 3 pm may still process and ship the same day, but it’s not guaranteed.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
You are also welcome to use your own shipping accounts if you like. We have daily pickup service with both Fedex and UPS.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
